Engineer-Networking
20693
27 July 2010
27 August 2010
Emircom
Engineer-Networking
Abu Dhabi
UNITED ARAB EMIRATES
1. Service call reports acknowledgement from client and submission to Service desk. 2. Responsible for Telephone and on site support. 3. Time Management by Service Desk. 4. Maintain and report Service calls. Update and create Knowledgebase for all incidents and clients visits. 5. Perform after hours support duties to meet SLA’s and service levels. 6. Responsible for Customer satisfaction for all assigned task and responsibilities >4.5 / 5. 7. Escalation to L2 engineer and BPSM for all incidents and Service request that technically cannot be resolved within 1 hour on call assignment. 8. Meet or exceed agreed and contractual SLA’s with clients.
2- 3 years of professional experience in technical support, hands on installation in the LAN /WAN network deployment. Must have practical knowledge and understanding of first level technical support and on site installation and configuration, including following defined procedures and filling in required testing and installation reports. Able to demonstrate skills in routing, switching, or Security. Exemplary written and communication skills Strong listening skills Ability to participate as a team member Ability to clearly communicate technical concepts .
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